Gxs Trading Grid System

Velkommen til Cloud Support Services På OpenText GXS er våre kunder kjernen i vår virksomhet. Du legger din tillit og investeringer i våre produkter og tjenester, så vi må gi 100 tilfredsstillelse. Skulle du ha noen problemer, er OpenText GXS Cloud Support Services det for deg for å sikre at bedriften din ikke går glipp av et slag. Vi utnytter vår års erfaring med å styre og levere transaksjoner som et viktig grunnlag for alt vi gjør. Våre støttespesialister tilbyr deg en bredde av teknisk kompetanse, avansert supportteknologi og tillit til å vite at vi vil løse situasjonen for å beskytte suksessen til virksomheten din og dine investeringer. Service Desk Kontaktdetaljer Kontakt OpenText GXS Cloud Support Services Center tilgjengelig 24 timer i døgnet, syv dager i uken. Regionale kataloger Regionale kataloger viser lokale, kundesupportkontakter i landet i dusinvis av land. Se opp kontaktinformasjon i din region: Andre Tjenester DirectoryOpenText Blogger Det har vært mye skrevet om den lovgivende usikkerheten rundt den nye presidenten, men en ting er sikkert: innflytelsen fra fornybare energikilder og distribuerte energiressurser vil fortsette å vokse. Så vil 2017 være året som Utility-selskapene fullt ut omfavner DERs og hva vil denne nye forretningsmodellen se ut? DERs vekst Utfordringene med tap av inntekter på grunn av DERs og den forsvarlige bekymringen for verktøyene som DER-brukerne ikke betaler sine En rettferdig andel av vedlikeholdskostnadene for Grid vil måtte tas i betraktning av regulatorer når de tar kursdesignpolitikkene. Samtidig begynner Verktøyene også å se de mulighetene DERs bringer til en aldrende infrastruktur, sterkt behov for modernisering knyttet til stadig mer stillestående etterspørsel. Uavhengig av den nye administrasjonens holdning til EPA, Clean Air Act eller Clean Power Plan, er det klart at den amerikanske regjeringen er ivrig etter å lovlegge på en måte at Verktøyselskapene raskt tilpasser seg DERs båndnett modernisering til integrasjon av DERs . Faktisk begynner vi å se flere og flere bevis på Utility-selskaper som investerer i DER, som et middel til å forlate eller utsette oppgraderinger til eksisterende bulkgenerering og overføringsfordeling. Det er minst to grunner til dette: Fornybar energi, særlig sol, når raskt prisparitet med tradisjonelle energikilder, selv naturgass. I noen tilfeller viser sol og vind i gjennomsnitt de mest kostnadseffektive enn naturgass. Den andre grunnen er at Utility-selskapene forstår at de må bytte fra en kostnad sentrisk til en kunde-sentrisk modell for å overleve. Utilities selskaper tilpasser seg raskt til DERs. Mens Utility-selskapene sliter med stillestående eller sviktende etterspørsel, noe som har gjort dem i stand til å se noen implikasjon fra DER som en alvorlig konkurransedyktig trussel, har kundene blitt stilt overfor økende kostnader og redusert servicekvalitet, inkludert uventede strømbrudd og planlagte rullende black-outs. Så den voksende kundenes etterspørsel etter DER er helt forståelig. Det er ikke sett mest som en pengeproduserende ordning, men mer som en måte å forbedre energikostnadstjenester på en måte som kan redusere kostnadene for dem. Det er den konteksten som har sett Utility-selskapets ledere raskt, og gjør oppmerksom på mulighetene ikke DERs trusler. Det er lærerikt at i delstaten Electric Utility Survey 2015, sier 56 av brukerne sektor respondenter at de forsto mulighetene til DERs, men var usikre på hvordan å bygge en levedyktig forretningsmodell. Et år senere, hadde de begynt å jobbe med disse modellene med flertallet av favoriserende partnerskap med tredjepartsleverandører som den beste ruten. Bruk av DER-muligheten Enten å fungere som aggregator for DER-leverandører og mikrogrids eller utvikle helt nye forsyningskjeder, kan Utility-selskapene redusere kostnadene ved DER-markedsinngang mens de beskytter eksisterende inntektsgenerering og begynner å utforske helt nye servicemuligheter fra bulkproduksjon til nisje og målrettet forsyning. For at dette skal lykkes, må to ting skje. For det første, Utility-selskaper som tradisjonelt har levert en end-to-end-tjeneste, må lære å jobbe i hva ABB har nettopp betegnet energiområdet. ABB sier at vedtaket om energikvarteret kan bidra til å bygge bro over historiske siloer i energimarkedet, som har hindret utviklingen av mer fleksible, effektive, bærekraftige og miljøvennlige energisystemer. Ved å samarbeide mer, eller i det minste konsultere hverandre mer regelmessig og proaktivt, kan verktøy, DER-operatører og kunder gjøre gjensidig fordelaktige beslutninger om eiendeler, forretninger og ressurser. For det andre blir evnen til å kommunisere og dele data og informasjon på tvers av dette nabolaget viktig og proaktivt å vedta digital skal være et nøkkelkrav i Utilities. DER-markedet krever allerede sensorer og målere for å regulere kvalitet og produksjon, hvilken type økosystemer som bygges for Utilities for å integrere DERs i nettet krever fullstendig gjennomsiktighet og synlighet. Verktøyene, DER-selskapene og kundene som arbeider sammen, må kunne få full oppfatning av de strukturerte og ustrukturerte dataene som er involvert i levering av tjenester. Håndtering av dette nivået av digital forstyrrelse ble nylig dekket i en interessant blogg fra OpenText CMO, Adam Howatson som du kan lese her. I praksis må servicevilkår, SLAer og produksjons - og vedlikeholdsplaner kombineres med generasjonsdata og vurderingsmotorer for å sikre at alle parter er sikre på at de og andre fullt ut oppfyller sine forpliktelser. Dette gjelder spesielt trenden mot brukstidspunktet (ToU) og andre krav til vurdering av etterspørselssiden som et middel til å bedre kompensere DER-leverandører. Utfordringen vil være å implementere nye typer programvare 8211 som EIM som kan fungere som en sentral, integrert plattform for kommunikasjon, innholdsdeling og dataanalyse både i verktøyet og utover for å koble til og engasjere seg med kunder, DER-leverandører og av selvfølgelig, regulatorene. En vellykket integrasjon av DERs med det eksisterende nettverket vil være kritisk viktig, da DERs forventes å ha stor innvirkning på Duck Curve Netto Load-prognose kurven for 24-timene. California System Operator, CAISO, har utført detaljert analyse av netto belastning prognoser frem til 2020 og har vist behovet for bratt ressursrampe og mulighet for overgenereringsrisiko. CAISO jobber også med industrien og beslutningstakere på regler og nye markedsmekanismer som støtter og oppfordrer utviklingen av fleksible ressurser for å sikre et pålitelig fremtidig rutenett. American Council for Energy Efficient Economy (ACEEE) har nylig rapportert at Utilities kan drive en 10 reduksjon i topp etterspørsel ved å bruke etterspørselsresponsegenskaper og redusere virkningen av den brennende Duck Curve. Ny EIM-programvare som en integrert plattform for kommunikasjon vil være avgjørende for Utilities. Det er viktig for en vellykket deling av innhold og strukturerte og ustrukturerte data med alle interessenter, inkludert DER-leverandører, kunder og systemoperatører, og for å introdusere nye initiativ for etterspørselsteknologi. Les mer på side 2 for å finne ut om regulering, og regulatorer tar senter. I år kommer hockeylegenden Wayne Gretzky til å bli med på scenen for en Fireside Chat med OpenText CEO Mark Barrenechea. Betraktet som den største hockeyspiller av all time, holder den legendariske spilleren eller deler 61 NHL-poster og er den eneste spilleren i NHLs historie for å få sin jersey nummer pensjonert av alle medlems klubber. Gretzky fulgte sin vellykkede karriere på isen som Head Coach og EVP fra Phoenix Coyotes fra 2005 til 2009. Den 22. november 1999 ble Gretzky innført i Hockey Hall of Fame i Toronto, Canada, og ble den tiende og siste spilleren i Hockey Hall of Fame historie å ha den obligatoriske tre års ventetiden for enshrinement fravikes av Halls styret. Og nå, etter 18 påfølgende All-Star Game-opptredener, kommer Mr. Gretzky til å bringe sitt A-spill til dette året Enterprise World. Holde nesten hver offensiv rekord i NHL, høre fra The Great One selv hvordan å møte seg mot konkurransen Kom og se 99 og la med verktøyene for å løse dine 99 EIM Utfordringer Har du registrert deg for OpenText Enterprise World, men ikke gå glipp av BONUS: Enter innen 28. februar for en sjanse til å vinne en autographed Hockey Jersey. Det virker som om alle snakker om digital transformasjon, men mange er fortsatt usikre på hva det er, hvorfor det er viktig, eller hvordan man kommer i gang. Wikipedia definerer digital transformasjon som forandringen knyttet til anvendelsen av digital teknologi i alle aspekter av det menneskelige samfunn. Det har også blitt beskrevet som å ta eksisterende manuelle og papirbaserte prosesser og konvertere dem til digitale kanaler og dokumenter eller gå papirløs. Mange selskaper som din, snakker om å forbedre kundeopplevelsen og gå digital, men vet ikke hvor du skal begynne. Uansett hva det betyr for deg, er mange bedrifter nå klar over at digital transformasjon ofte inkluderer e-levering som sikrer at e-postmeldinger som inneholder regninger, utsagn, ID-kort og annen virksomhetskritisk informasjon, kommer til mottakerne. De stole på kundenes kommunikasjonsstyringsløsning (CCM) for dette, men er ofte ikke klar over hva som faktisk er involvert i å nå mottakerens innboks. Det kan også være utfordrende noen ganger å kvantifisere fordelene med e-levering og kostnadene forbundet med dårlig leverbarhet. For å hjelpe deg med å forstå betydningen av e-postleveranser, har vi en ny innspilt webcast tilgjengelig, og du kan registrere deg og se den her. InfoTrends kundekommunikasjonseksperter Matt Swain og David Stabel, og OpenText Exstream Manager for produktstrategi Avi Greenfield, presenterer ny forskning om forbrukerpreferanser og forretningsplaner for e-levering i denne webcasten. De deler også viktige trender, utfordringer og beste praksis for håndtering av e-levering, inkludert virkningen som ikke-levering kan ha på bunnlinjen. Se websendingen. Enter for å vinne en signert jersey fra Wayne Gretzky OpenText Enterprise World har åpnet dørene. Registreringen er åpen og forberedelser pågår for å gjøre dette til den beste Enterprise World ennå. Og bare for å legge til de fristende tidligfuglpriserne, tegningen av bransjens mest spennende Enterprise Information Management-konferanse og vår legendariske hovedtaler, har vi søttet potten med en ekstra utrolig mulighet. Vi har lined opp en konkurranse som vil hjelpe deg med å trekke av det beste hattetricket ennå Lær, Koble og vinn Gjør deg klar til ansikt mot dine medmennesker å komme inn for en sjanse til å vinne en autographed jersey fra hockey great, Wayne Gretzky Hvorfor tror du OpenText er flott Fortell oss, og du kan bare vinne Heres hvordan det fungerer: Registrer deg for Enterprise World 2017 Lag en setning som perfekt oppsummerer hvorfor du tror OpenText er flott Skriv inn setningen din i registreringsskjemaet ELLER send det til oss Du blir automatisk angitt til vinne en autographed jersey fra Wayne Gretzky Fullstendige konkurranseregler finner du her. Is ut i konkurransen og gjør deg klar til å score fordi når pucken faller spillene begynner, savner du 100 av de skuddene du ikke tar. Wayne Gretzky Contest slutter 28. februar Ikke gå glipp av ditt skudd for å vinne en signert jersey fra The Great One selv, registrer deg nå. Det er to buzzwords som vi har hørt i IT-verdenen for en tid nå: Cloud and Containerization. For meg viste 2016 at disse to emnene har forandret seg fra hype til virkelighet, selv i de største bedriftene, og mange kunder ba om våre løsninger, som OpenText InfoArchive, i offentlige skyer, og som kjører som Docker-containere. Mens våre ingeniører og PS-team gjør en god jobb med å levere disse løsningene, bestemte jeg meg for å gå denne ruten selv. Følg meg på reisen hvis du er interessert. Jeg startet testene mine ved å opprette en Docker hub-konto. Konto privatregisteret blir brukt til å lagre InfoArchive Docker-bildene og automatisk distribuere derfra. Det er veldig enkelt å lage en Docker-beholder fra InfoArchive, snakk med meg hvis du vil vite mer. Det tar bare et par skritt, og du vil ha InfoArchive Docker-containerens bilde klar. Hva neste kan vi kjøre dette bildet i Amazon EC2 Container Services (ECS). Velkommen til sky verden Hvis du er ny i Amazonas verden, kan det hende du har problemer med å forstå noen av terminologiene rundt Amazon ECS. Jeg håper dette innlegget vil hjelpe deg med dette. ECS-klyngen I første trinn trenger vi en ECS-klynge. ECS Cluster av EC2 forekomster og tjenester. EC2-forekomster er våre gode gamle virtuelle maskiner og representerer våre tilgjengelige beregningsressurser. Arbeidet du tildeler klyngen er beskrevet som 8220services8221. Bildet nedenfor viser at vår InfoArchive-klynge startet med 3 mikroservere (hver av dem startet automatisk av ECS fra under amzn-ami VM-bildet): I løpet av et minutt kjører klyngekomputerressursene dine og venter på at du tilordner dem noe arbeid. Ignorer minneverdiene i bildet nedenfor 8211 Jeg tok skjermbildet med 3 løpende oppgaver som allerede har minnet. InfoArchive er et klassisk tredelt arkitekturprodukt: Native XML-database xDB på backend, InfoArchive server som mellomvare og InfoArchive webgrensesnitt. For å forberede seg på skalerbarhetskravene til distribusjonen, kjører du hver av tierene som dedikerte beholdere. Vel front-end hver av tiers med en EC2 lastbalanser. Denne tilnærmingen vil også forenkle konfigurasjonen av beholderinstansene, siden hver beholderinstans må kun koble til den underliggende belastningsbalansen (med kjent statisk vertsnavn) i stedet for å prøve å koble til de stadig skiftende IP-adressene til beholderinstansene. På et meget høyt nivå kan arkitekturen avbildes som vist nedenfor: EC2 belastningsbalansere settes opp raskt 8211 min liste (vist nedenfor) inneholder 4 forekomster siden Ive også konfigurert en dedikert offentlig belastningsbalanse for xDB-tilkobling. Med dette trinnet fullført ECS-klyngen, dens beregningsressurser og klyngebelastningsbalansene blir utarbeidet. Let8217 setter InfoArchive på klyngen nå. Jeg har hatt gleden av å snakke med Donna Fluss, president av DMG Consulting, ved flere anledninger, og hun avslutter ofte sine økter med en svært overbevisende illustrasjon et styrerom med et tomt sete. Deretter spør hun publikum: Hvordan tjener du plass på bordet Med den riktige mengden poise og fasthet utfordrer hun publikum til å justere sitt daglige liv med kvartalsvise forretningsmålene sine organisasjon. Det er opp til deg, sier hun, for å fastslå viktigheten av kontakt senteret for å hjelpe bedriften å nå sine strategiske mål. På samme måte ser jeg ofte det vanlige spillet: CEO, CFO, CMO, COO, CIO, CTOinvolved i strategi, men smertefullt uvitende om hvilken rolle deres kontakt senter spiller i å drive bedriftens kundeopplevelsesmål. Så for å hjelpe deg med å kjøre kontakt senteret, åpner OpenText WFO Software en ny videoserie med reisen din i tankene. Vår 2017 videoserie er nå online og har en flott serie av veteraner og analytikere fra industrien. Vi spurte hver høyttaler sitt syn på spørsmål som: Hva definerer en positiv kundeopplevelse med firmaet ditt Hvordan justerer du ditt kontaktsenter med topprioriteter for din ledende leder Hvordan justerer du målene dine med disse andre forretningsenhetene Og listen fortsetter Besøk videoserien hvor du enkelt kan navigere fra spørsmål til spørsmål og fra høyttaler til høyttaler, og deretter høre på videokommentarer fra hver panelist. Vi oppfordrer deg til å dele innsiktene. Hvert videoklipp er svært kort, og når de publiseres i løpet av de kommende ukene, kan du dele en bestemt video med dine kolleger eller via sosiale medier ved å klikke på den blå delingsruten under hver video. Bruk hashtag CCTRImpact. Til slutt vil jeg utvide min oppriktige takk til Donna, Jason, Keith, Kate og Roger for deres tid i å hjelpe oss med å bringe denne serien til deg. Deres individuelle ekspertise er høyt respektert i vår bransje, og vi håper alle at de rådene de har tilbudt i hver video, vil hjelpe deg med å komme nærmere deg ved bordet ditt. Som alltid i begynnelsen av januar kommer noen av oss til å delta i SAP FKOM-arrangementet (salgsavspark) i Barcelona, ​​Singapore eller Orlando. Dette er en flott mulighet til å møte SAP Sales-team og introdusere folk til våre felles løsninger. Da vi forberedte og deltok i år, definerte vi en rekke sentrale strategier for 2017 og utover 8211 Journey to S4HANA, Cloud and IoT. Reisen til S4HANA På en nylig britisk konferanse var antall kunder som hadde migrert til SAP bare 5, noe som betyr at det er mange kunder som planlegger, eller likevel å starte deres migrasjon til S4HANA. Løsningene vi tilbyr, kan både øke overføringen og redusere kostnadene ved overføringen. Når migrering til S4HANA, bør organisasjoner spørre seg selv. Trenger jeg å flytte alt innhold fra alle disse systemene og Som del av migreringen, kan jeg avvikle noen av disse programmene, og for å spare tid er svarene henholdsvis Nei og Ja. Med våre løsninger kan en kunde lagre alle ikke-levende data i et fullt kompatibelt arkiv, før du bare overfører de levende bedriftsdataene til S4HANA-plattformen. Dette vil spare penger når du kjøper S4HANA apparater foran. Og selvfølgelig, siden alt innhold som er arkivert, kan nås fra S4HANA-applikasjonene, kan kundene på en sikker måte avinstallere sine eldre applikasjoner, spare penger på maskinvare-, programvare - og støttekostnader, samt redusere deres karbonavtrykk og hjelpe miljøet. Til slutt, ved å opprettholde en effektiv arkivstrategi, kan kundene også holde veksten av S4HANA plattformen kontrollert og forutsigbar. Grafikken over er en indikasjon på besparelsene i løpet av 3 år som kan oppnås for en SAP-implementering med gjennomsnittlig størrelse. Cloud Vi er forpliktet til å tilby våre løsninger i både OpenText og SAP Hana Enterprise Cloud (HEC), samt sertifisering for andre skyer som Azure, og tilbyr de riktige skyprisstrukturer og hurtigstartsløsninger. Vår siste skyutgivelse er Extended ECM for SuccessFactors. Denne løsningen tillater SuccessFactors-brukere å se medarbeidsfilen i SuccessFactors brukergrensesnitt, i stedet for å ha den i to separate applikasjoner eller i ekstreme tilfeller arkivert i en papirfil et sted. Som med eksemplet som er angitt ovenfor, kan tid og kostnadsbesparelser være imponerende. I tillegg tillater ikke xECM For SuccessFactors å se på ansattfilen, den støtter også automatisk generering av ansattes brev (for eksempel på grunn av ansattes spørringer, ytelsesvurderinger, etc.), og automatiserer dermed prosessen mens du leverer personlige bokstaver i papir og elektronisk format. Andre OpenText for SAP-løsninger vil bli sertifisert og utgitt for skyen i løpet av de kommende månedene, så hold øye med flere meldinger. IoT I EcoSystem World of OpenText og SAP er IoT et av de mest diskuterte emnene. Det er trolig det største bransjemessige ordet i løpet av de siste 12 18 månedene, og kunne muliggjøre nye forretningsmodeller for nesten alle organisasjoner. Med over 5 millioner enheter registrert hver dag øker relevansen av 8216Things8217. Mange 8216Things8217 genererer strukturerte data, noe som betyr at en enorm økning i strukturert datalagring kommer for SAP-kunder. Maskininnlæring og AI er sentrale emner når det gjelder ustrukturert data 8211 hvordan du tolker, bestemmer og svarer på de nye dataene riktig. Men hva med innholdet jeg nylig så på en flott whiteboard-sesjon som beskriver et helt datadrevet scenario rundt IoT-kjøleskapet, rapporteringsfeil, som fører til reparasjonssykluser, leverandørinteraksjon, fakturering, forsendelse av deler og mye mer scenarier. Dette var et godt eksempel på SAP Digital Core, men det ble ikke nevnt innhold på noe punkt, selv om en stor del av prosessen over ble automatisert, blir innholdet fortsatt generert 8211 i form av arbeidstidsordre, fakturering, fakturering, kundegaranti informasjon, garantier, kvitteringer og leverandørfakturaer for eksempel. Så, som IOT og tilhørende emner fortsetter å bli levert og nye brukssaker blir oppfunnet, vil det også bli mer og mer innhold generert, og det må administreres effektivt av OpenText. Vi kommer til å delta på SAP Innovation Forums over hele EMEA i de kommende månedene, og jeg kommer til Dubai i 2 uker på Gartner Symposium. Hvis du er til stede, er du velkommen til å kontakte meg for en prat om ovenstående, eller noe relatert til OpenText og SAP. Dette er mitt første jubileum på OpenText og hvilket år har det vært. Ive reiste verden og møtte noen fantastiske mennesker som gjorde noen fantastiske ting. Spesiell omtale må gå til 2016 Enterprise World, OpenTexts flaggskiphendelse, og IDC Manufacturing Summit i Lisboa hvor vi diskuterte rollen Digital Transformation i sektoren. Men, kan vi snakke om Internett av ting (IoT). Jeg skrev en blogg i begynnelsen av 2016 forutsi at det ville være året at IoT ble vanlig i produksjonen, og jeg trodde det kunne være bra i motsetning til så mange andre analytikers spådommer å gå tilbake og ta en titt på hvor riktig jeg var Et år tilbake, Mitt argument var at IoT begynte bevegelsen fra teori til praksis. Organisasjoner var å bygge IoT økosystemer som fundamentalt ville endre måten de opererte på. Min spesielle interesse er Industrial Internet of Things eller Industry 4.0 som handler om å gjøre det mulig for produsenter å jobbe smartere og nå forretningsmessige mål som: Gjøre mer med mindre ved å øke bruken av smarte data for å drive virksomhetseffektivitet Åpne nye markedsmuligheter som tidligere var utilgjengelig før forstyrrende teknologi var tilgjengelig Øk produktiviteten ved å øke til verdien av produktet gjennom full livsstøtte ved å forbedre produktene med livslang service. Øke produktkvaliteten gjennom sanntid og virtuell overvåking og forutsigbart vedlikehold og dermed opprettholde kundeloyalitet for livet. Blikk på ny forskning og mine spådommer ser bra ut. Ifølge McKinsey kunne den økonomiske virkningen av IoT-applikasjoner være så mye som 11 billioner innen 2025 inntil 3,7 milliarder som vil skje i fabrikkmiljøer. Innen 2019, sier IDC, vil 75 av produksjonsverdikkjeder gjennomgå en driftsmodelltransformasjon, med digitalt tilkoblet prosessesthat bedre responsivitet og produktivitet med 15. Mer imponerende har Tata Consulting funnet at produsenter som benytter IoT-løsninger i 2014 hadde en gjennomsnittlig 28,5 økning i inntekter mellom 2013 og 2014. OpenTexts egne 2017-undersøkelser har faktisk vist at 38 av de europeiske produsentene som er undersøkt, allerede har implementert IoT-løsninger med en annen 48 planlegging innen de neste tolv månedene. Se opp for mer på dette i en fremtidig blogg. Et selskap jeg fremhevet som et godt eksempel på hvordan IoT allerede begynner å forandre alt, var Tesla. Jeg hadde lykken til å prøve å kjøre Tesla S på sin introduksjon til Storbritannia, og motor - og kundeopplevelsen var som ingen andre. Det demonstrerte funksjonalitet og evne som er virkelige differensier for næringen. Legg til at en veldig unik gå til markedet, service og eierskapsmodell denne bilen er en bilspillveksler på så mange måter. Nå sier Tesla at det er ganske nær å ha en sjåførfri bil som kan reise fra New York til Los Angeles uten noen menneskelig innblanding. Dette er et utrolig eksempel på hvor raskt det har utviklet seg på så kort tid og det eneste av mange. Vi er nå på scenen hvor det er lett å peke på fabrikker som allerede beveger seg vekk fra tradisjonell sentralisert produksjonsprosess til et integrert, høyt automatisert nettverk av enheter og maskiner. Bedrifter begynner allerede å lage fleksible produksjonsprosesser for å flytte fra masseproduksjon til individuelle løp som kan oppnås kostnadseffektivt og i tide til unike kunders krav. Så, vi har gjort en god start, men jeg er ikke sikker på at vi kan ringe IoT mainstream ennå. Som World Economic Forum påpeker, er det fortsatt noen viktige utfordringer å overvinne: Hvordan sikre systemets interoperabilitet Hvordan garantere sanntidskontroll og forutsigbarhet, når tusenvis av enheter kommuniserer samtidig Hvordan forebygge forstyrrelser, eller konkurrenter, tar kontroll over høyt nettverksbaserte produksjonssystemer Hvordan bestemme fordel eller avkastning på investering i IoT-teknologier Dette ekko nøyaktig mine tanker. Du kan se et webinar her som jeg holdt sammen med The Manufacturer magazine i Storbritannia. På det tidspunkt gjorde jeg det poenget at organisasjonene måtte ta mye større kontroll over dataene sine. Ved å legge til teknologien som samler dataene og kanaliserer den gjennom et Enterprise Information Management (EIM) - system som OpenText, har de blitt presentert med suiter med informasjon som skal basere mye smartere og raskere forretningsbeslutninger. Til dette ID legger du til behovet for en kraftig og brukervennlig analysemotor som kan levere både prediktiv og operativ innsikt i de store mengdene data som er opprettet i et hvilket som helst IoT-økosystem. Å plassere IoT i hjertet av forretningsstrategi er også viktig, og selskaper som har gjort dette, begynner å høste fordelene. Et av mine første engasjementer da jeg kom til OpenText i fjor var å ta i den innledende IoTTechExpo konferansen i London. Patrick Bass, administrerende direktør i ThyssenKrupp NA, ga en utmerket presentasjon av hvor vellykkede transformasjonsprosjekter må være en del av forretningsstrategien. Ett år senere snakket Andreas Schirenbeck, konsernsjef for ThyssenKrupp Elevators, om hvordan IoT nå omdanner sin bransje. Jeg kommer snart tilbake til dette i en annen blogg. Så, jeg kommer til å ta æren for å være halvveis Trenden mot IoT-implementering kommer i sprang, men mens organisasjoner fokuserer på å bygge interoperabiliteten til nettverk og enheter, må de også sørge for at de har en plattform for å sikre at de mazimise verdien i deres data og informasjon. Og hvis du ønsker å ønske meg et godt jubileum, kan du sende meg en tweet. Nesten veldig viktig skjedde i slutten av 2015. Det skjedde stille og jeg antar at mange ikke engang merket. For første gang var det flere mobilbaserte transaksjoner enn fra tradisjonelle murstein og mørtelgrener. Tipppunktet var blitt passert. Enda viktigere, det var kundene og ikke Financial Services-firmaer som bestemte seg da det skjedde. Så hvis kundene dine skal velge hvordan og når de skal engasjere seg med deg, må du kunne tilby tjenester i hvert trinn av den digitale kundenes reise. Den samme trenden mot ny kanal adopsjon begynner å spille ut med mobil og nettbank. I 2015 vokste mengden mobiltransaksjoner i privatbankene med 54 sammenlignet med bare 2 for online. Var ikke likestilt, men var ikke langt unna. Atom Bank er et glimrende eksempel på hvilke mobile, eneste finansielle tjenester som kan se ut. Suksessen til den nye grenbaserte modellen av Metro Bank i Storbritannia illustrerer imidlertid noe som burde være helt åpenbart: kunder ønsker å konsumere tjenester som den som passer dem best, ofte slik de er mest komfortabel med. Finansielle tjenester, enten banker, forsikringsselskaper eller investeringshus må være oppmerksomme på dette faktum. Denne tanken skjedde for meg da jeg leste en ny rapport med tittelen Utviklingen av finansielle tjenester. Det ser hovedsakelig ut den effekten Digital Transformation har på hva den kaller 8220traditional, challenger eller disruptor8221 Financial Services-selskaper. Det snakker mye om kundeopplevelse, men til slutt fokuserer den faktisk på kommunikasjonskanaler. Men kundene bryr seg ikke om kanal det er bare et middel til en slutt de bryr seg om enkelhet, åpenhet, rettferdighet og sikkerhet. Og de forventer at fra leverandøren før de selv har kjøpt noe gjennom til dagen de forlater og utover. Finansielle tjenester selskaper har jobbet hardt for å skape en enkelt visning av kunden med varierende grad av suksess nå må de opprette en enkelt visning av den digitale kundenes reise. Her er mine 4 topptips for å bygge utmerket kundeopplevelse: Verdenene er blitt digitale. Det glemte bare å fortelle noen viktige mennesker Det er ingen tvil om at mobilbank og forsikringsapps endrer måten mange forbruker finansielle produkter på. Og smarttelefonen er den faste favoritt av tusenårsdagen. Men Forbes har påpekt et lite paradoks. Selv om 80 av detaljhandelskundetransaksjoner var gjennom selvbetjeningsapplikasjoner, hadde mer enn halvparten av amerikanske bankkunder besøkt grenen deres de siste seks månedene. Utrolig, mange mennesker foretrekker fortsatt at deres utsagn skrives ut og sendes til dem. Så omni-channel er ikke alltid en prosess med kanalmigrasjon og Digital Transformation handler ikke alltid om å erstatte papirdokumenter med elektroniske ekvivalenter. For de fleste Financial Services-selskapene er kravet om en fleksibel og smidig infrastruktur som tillater en blanding av kanaler som kundene kan velge fra. Det krever et middel til å administrere innhold, slik at digital dataadministrasjon kombineres med tradisjonell dokument - og registeradministrasjon. På denne måten kan bedrifter levere erfaringene som kundene forventer. Enkel, sikker og tilfredsstillende. De tre Ss for Financial Services suksess Det er alltid fristende å tro at vi alltid skal se for å overraske eller overgå forventninger, men kundene ser ut til å ha noe mye mer jordet. Innenfor finansielle tjenester ønsker de produkter som er enkle og rettferdige (ingen skjulte avgifter eller unødvendig jargong). Mer allment vil kunder rett og slett være fornøyd med sin erfaring som kan defineres som at du gjør det du sier du skal gjøre, og det er også den beste måten å bygge lojalitet på. Dette er selvsagt lettere sagt enn gjort. Jeg tror at en Enterprise Information Management-plattform (EIM) for å samle og koordinere alle kundedata og gi alle, inkludert kunden, tilgang til riktig informasjon når de trenger det. Personalisering er mest kraftig når den beveger seg utenfor markedsføring Digital markedsføring har hatt stor innvirkning på Financial Services. Organisasjoner har begynt å maksimere verdien av dataene de har. Det gjør at de bedre kan forstå og koble til kunder. Å kunne tilpasse og skape markedsføring rundt sine livshendelser fører til mye mer målrettede og vellykkede kampanjer. But, heres an interesting thing: customers are happy to give you permission to use their data for personalized marketing purposes although most dont really want to. They do, however, actively want you to personalize their purchase and support experiences. This is something that requires a fresh approach to how Financial Services look at Big Data. There needs to be a move towards real-time data analytics without which one industry expert said: 8220data warehouses become white elephants that serve a very specific purpose8220. Its not the Channel. Its the consistency thats important Heres a popular myth: People hate contact centers. No, they dont. What they hate is the poor experience that pretty much everyone has had when dealing with a contact center. If your experiences had been nothing but great then I bet youd love contact centers. So if you can provide an excellent customer experience and ensure that its consistently great regardless on which channel your customer uses then the idea of the traditional customer service scenario Press 1 to descend into a deeper layer of hell can be consigned to history. Customer Communications Management provides a solid foundation for delivering consistent, targeted and personalized communication whichever channel or channels your customer prefers. Gartner has suggested that 89 of companies will compete mainly on the quality of the customer experience they provide. Theres no doubt that digital is transforming the business processes of Financial Service firms and how they engage with their customers. But successful companies will be the ones that understand that excellent experience is based around customer preference. Youre going to need to know what customers want as they move along their buying journey. Additionally you must deliver the personalized experience that appeals to each of your individual customers not just the ones that like exciting new technologies The EUs General Data Protection Regulation (GDPR) is definitely a game changer but perhaps not in the way you think. A great deal has already been written about the stringent obligations and hefty fines it places on organizations managing the personal data of EU citizens. Much less has been made of its other stated aim: To facilitate the exchange of information for businesses that operate in the EU. But the GDPR is not limited to only EU companies, so how best to capture the opportunity within GDPR implementation An opportunity Really. Its easy to focus on the amount of change 8211 at an organizational, technical and process level 8211 that every company will need to undertake to get ready for the May 2018 deadline. But, that is to overlook the bigger picture. GDPR is explicitly designed to harmonize data security and privacy laws across Europe. This is, by far, the most far-reaching legislation of its type ever attempted. It represents a single data protection approach for 28 trading countries and, indeed, beyond. As all companies that hold personal data on EU citizens must comply and lets face it, today thats pretty much everyone 8211 the success of GDPR is very likely to make it a global standard by default. To date, organizations have not addressed their data protection and privacy risks in a consistent way. GDPR now makes this essential. The opportunity arises when you see this as more than simply a compliance issue. As PA Consulting suggests, companies can take a more business - and customer-centric approach that will allow them to explore how they can manage personal data to help make more informed decisions and create a better experience for their customers. Understanding GDPR There are really two core elements to the obligations of B2B companies under the GDPR. The first is to store and manage personal data in a way that its always quickly accessible for the data subject and is removable if required. For B2B organizations, you must remember that, for the GDPR, personal data means data about individuals, including your customers, suppliers and service providers. It also covers how and why you exchange personal data within your supply chain or trading partner network. Secondly, personal data must be defended and secure at all times in transit or while at rest. The International Association of Privacy Professionals recommends some of the security actions to undertake include: The pseudonymization and encryption of personal data The ability to ensure the on-going confidentiality, integrity, availability and resilience of processing systems and services The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident A process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing A focus on technical infrastructure Its clear that the correct technical infrastructure has a key role to play when implementing the GDPR. Organizations will really struggle if they continue to hold silos of information. Instead, they must have a clear end-to-end view of all the personal data they hold. This is both structured and unstructured data everything from emails and social media behaviors to contracts or service documentation. This does require a significant change in thinking. Organizations will need to introduce Privacy-by-Design and Data Protection-by-Design as core foundations of their infrastructure. These strategies have been at the heart of solution development at OpenText for years. The OpenText Business Network portfolio of solutions including OpenText Trading Grid Messaging Service, OpenText Active Applications, OpenText Managed Services, and OpenText Fax Solutions include the highest security standards, encryption and best practices. These solutions enable the processing and exchange of information with comprehensive encryption to mitigate risks associated with the processing of sensitive data. Rigorously auditing, testing and enforcing compliance with security regulations such as the GDPR across extended and sophisticated supply chains is a fundamental part of OpenText operations. For example, the OpenText Cloud Fax network is an environment made up of connectivity protocols that keep customers aligned with the most pertinent regulatory and compliance mandates. With options including secure web connections via TLS and HTTPS or VPN connections, organizations remain securely connected to the OpenText Cloud and privacy is maintained. With encryption at rest and in transit, content is securely protected where it rests or on the move. Keep calm. Carry on. The good news is that GDPR is not meant to cripple you as a business quite the opposite. But, it does demand a much more proactive and consistent approach to data protection. For B2B organizations, that really doesnt have to be a threat. Almost every organization has Digital Transformation at the heart of its business strategy. Almost every organization is looking for ways to optimize the value of the data it holds. In this context, GDPR can be seen as a legal framework to make this happen. Now, theres an opportunity Register today for OpenText and Digital Clarity Group GDPR Webinar on Wednesday, March 1, 2017, at 11:00 AM EST. Were still over a year away from General Data Protection Regulation8217s (GDPR) go live date, but the sense of dread at recent conferences is tangible. And understandably so: The GDPR imposes sweeping requirements on organizations to understand and protect the personal data they process and use. While records management and infosec have so far dominated the GDPR discussion, your lawyers and compliance teams are also gearing up with discovery analytics, including machine learning, to help them manage GDPR risk. The New Cost of Personal Data The GDPR introduces a slew of IG regulations that attach to Personally Identifiable Information (PII), which is defined as any information relating to an individual. If that sounds broad, its because it is. Your name, your pictures, your email, your IP addressreally anything that could be used to identify you is included. The GDPR creates personal rights in this data, like the right to be forgotten, the right to audit your data, the right to correct it, or transfer it. It also includes enhanced data breach notification and response obligations. Basically, if your organization touches consumer data in some fashion youre likely covered by the GDPR. And if your organizations products or services regularly involve personal data, security takes on even more prominence. Failure to comply with the GDPR could incur fines of up to 20 million Euro or an enormous 4 of global turnover. The dramatic penalties have spurred organizations to conduct Privacy Impact Assessments (PIA) and proactively audit their own data to measure risk amp exposure. Understanding how and where you handle personal data is the first challenge, and a significant one since PII can be embedded in nearly all your business documents and some are more important than others. Finding a Needle in a Stack of Needles If a basic component of GDPR is understanding your data, then naturally you need tools to search, identify, categorize, and flag documents. Traditional search methods of manually reviewing contracts one by one for language about PII treatment, processing, or warehousing is unreliable and inefficient. During a breach response or a PII-assessment, triage is key you need to rapidly identify the most sensitive documents and tag them for special handling (more on that later). To do so, you need discovery analytics and machine learning. Pattern identification is a crucial technology to rapidly identify simple documents containing standardized PII like credit cards, licenses, medical records, and more. But this technology on its own wont identify all the documents necessary for a PIA because not all PII is pattern-based and is often highly contextual. Thats where concept analysis, an unsupervised machine learning algorithm, comes in. This technology analyzes the co-occurrence of words and clusters them together according to contextual themeseven if they lack specific keywordsand without any human feedback. These tools can, with astounding accuracy, distinguish between different contexts that influence how we interpret words. For instance, if the word private appears in a number of documents related to military ranks the engine could group those documents aside from ones that feature the word private in relation to personal data. These automated tools can get you started on a privacy evaluation, but the ultimate analysis is too nuanced to rely exclusively on machine categorization. Human review is an indispensable element, so having document review workflows and administration tools is necessary. This means the ability to batch out documents in related groups to keep legal reviewers engaged with relevant content. And with a continuous machine learning algorithm running in the background, each decision that our legal team makes while eyeballing documents will train a recommendation engine. This algorithm can then evaluate the remaining documents and predict which ones are likely to contain sensitive data (much more on that interesting topic here). In this way, you can start with a known dataset (like your vendor contracts database) and then leverage analytics to identify unknown, risk-prone documents. As you review more documents and find more PII-laden content, the algorithm is constantly learning in the background. It conducts broad sweeps of your remaining data to prioritize batches of content that are likely to contain PII. Whats more, these algorithms can run on an issue-specific basisa crucial ability since the GDPR distinguishes between personal data and sensitive personal data. Knowing is Half the Battle The broader impact of GDPR will shake out over years, its still unclear how individuals will exercise their rights or how DPAs will enforce the rules. But organizations can take steps today towards understanding their risk exposure and doing what they can to mitigate potential consequences. OpenText Discovery combines tools like machine learning, pattern identification, and entity extraction with data visualizations, keywords, and metadata filters to help legal and compliance teams identify any PII-carrying data. All of this is guided by a document review workflow that has been honed over years of litigation projects and layered security. Register today for OpenText and Digital Clarity Group GDPR Webinar on Wednesday, March 1, 2017, at 11:00 AM EST. In this post we welcome guest blogger Maureen Fleming, Vice President at IDC and lead analyst of IDCs IoT analytics and information management practice, and IDCs research covering process automation, API management and continuous analytics. The use of low code application platforms to build and deploy custom applications is one of the fastest-growing large technology markets. In fact, spending on low code is so fast that, by 2018, we expect enterprises to spend more on low code platforms than they spend for traditional application platforms running developer-written custom code. This is true whether enterprises are running custom applications in their datacenters or on a public cloud. The goal of low code platforms is to speed up development and minimize re-work by making it easy for business teams to work with developers to design and build applications. For smaller, tactical applications, developers may not be involved at all. Low code development evolved from either workflow-oriented tools or from data-centric offerings. Teams had to choose which approach made the most sense for their application. As customers began demanding more capabilities to support a broader and more flexible spectrum of applications, some vendors began to offer both workflow and information-centric capabilities within the same platform. They saw value in not forcing the customer to choose, and also saw value in greater flexibility by separating information-based functionality from workflow. Low Codes Shift to Information-Centric Design Products embracing information-centric design shift teams from building automation by linking functionality to specific nodes of a workflow to using the information structure as the driver of automation and the basis for functionality development. The foundation of this structure are data entities, which abstract data into subjects and their properties. These properties are then used in the development of rules, in interaction and UI design, forms, in navigation or as parameters that can determine which workflow is called or the flow of a process or the page flow of an application. By contrast, classic workflow automation uses business objects as a building block. Similar to data entities, forms are created from the business object properties and rules can use the same properties. Unlike data entities, the properties of business objects are always associated with the workflow. Information-centric design does not require associated workflow, and in fact, workflow becomes a subordinate function to the information structure. As a result of the shift to information-centric design, there has been a significant expansion in the capabilities and use of low code development with corresponding improvements in ease of use for non-developers. Today, the same platform can automate a process and provide case management as well as deploy browser and mobile apps disassociated from any type of automated workflow. The use of workflow automation tools continues to be important, and with the shift to cloud architecture and the use of APIs, there are ways to access workflow as needed either broadly or discretely in support of a specific purpose. In fact, workflow has become more important in our increasingly distributed way of doing business. But for organizations investing in low code to help forge autonomy for business teams requiring automation or to use a platform to build strategic applications, identifying software that is centered around information design while also supporting workflow provides an optimal choice for use across a broad spectrum of automation use cases. More About Maureen Fleming With more than 20 years of industry and analyst experience Maureen Fleming is Program Vice President for IDC8217s Business Process Management and Middleware research area. In this role, Ms. Fleming examines the products and processes used for building, integrating, and deploying applications within an extended enterprise system. Sales orders, the documents with the odor of company success attached to them Physical (or electronic) proof that your company sells products that your customers like. Proof that you make money and create and retain jobs. So what could there be that is not to like about sales orders Well, the question here is: Are your sales orders solely creating value and financial success for your company Or are they also costing you money Are they slowing down your business Maybe even creating conflicts with your customers Fully digital sales order process why In a digital world, you should consider automating your sales order entry process from beginning to end. The digital sales order process should start the minute a sales order enters your company, from document to digital. This should be independent from your input channel 8211 whether your sales orders reach you via EDI, email, fax or paper document, make sure to digitize your sales orders when they first touch your company. Many of our customers have EDI in place for 60 80 of their sales orders. However, the remaining 20-40 slows down their business, preventing them from having full insight and transparency of the status of ALL sales orders. The impact When our customers started to capture the data also from PDFs, emails and paper documents, they realized how valuable a fully automated a digital process is. With their model from document to digital they turned the sales order process into a fast, customer-friendly and fully transparent process. They now have full insight into the status of any sales order. If a customer has a request referring to a sales order, they can answer it within seconds, independent from its input channel or process status. Reporting and transparency have exponentially improved. Management is now able to track the performance of the sales order process across countries, from month to month or year over year. Now, even the performance tracking task is a simple activity, too. It is fast and it is accurate. Not only for the electronic input channel, but for all sales orders. The information extracted is also proof that with the new integrated sales order automation, customers have been able to cut sales order cycle time in half by also automating the remaining 20-40 of sales orders. Customer relationships have also improved because disputes over orders and invoices or wrong deliveries have reached an all-time low. The analysis of sales orders allows making purchasing recommendations to customers from evaluating other customer orders 8211 those who regularly order specific products in combination with other products. These cross-sell opportunities are well-received by customers as they create value and often help to meet their core business needs. Have you identified a need to further digitize your sales order entry process Take a look at how OpenText Business Center for SAP Solutions helps to improve the sales order process and much more. The pace of technological change today is being called the fourth industrial revolution. New solutions powered by artificial intelligence (AI), robotics, and machine learning are enabling machines to handle processes that once required human decision-making. Just as mechanical muscle lowered the demand for physical labor in the first industrial revolution, today cutting-edge technology is reducing the demand for human intervention. The migration of tasks from humans to software and machines has been evident for quite some time. From ATMs to automated check-in at airports, technology has been performing relatively simple and repetitive tasks. Today, this transformation allows much more complex and nuanced tasks to move from human speed to machine speed, across industries that have remained largely untouched by machine intervention. Most recently, AI and cognitive systems have found a place in legal discovery, insurance applications, underwriting and claims processing, and the delivery of financial investment advice. In healthcare, telemedicine allows diagnosis and monitoring without the need to physically see a clinician, and a surgeon can operate from another hospital or countryjust more examples of where jobs long understood as human are being displaced by technology. The automation option New opportunities for automation will continue to appear, as mechanization, automation, AI, and robotics replace human workers. But its not all doom and gloom. As traditional roles are replaced, new jobs will be created in the transitionjobs that require creativity, innovation, and strategic thought. As we do away with mundane work, the time gained through automation can be used to innovate, germinate ideas, and conceive new processes fueled by the kind of thinking that only happens when our minds have time to wander. The beginning of a sweeping societal change The World Economic Forum, economists, analysts, and labor organizations have predicted a wave of job losses due to the surge in AI, robotics, and other technologies. We could see a net loss of 7.1 million jobs over the next five years in the 15 leading countries that make up approximately 65 percent of the worlds total workforce. But two million of the jobs will be offset by the creation of new positions that will support and foster the new wave of innovation, beyond what we see as credible or possible today. But as some roles are automated, others will come online for instance, individuals who can build, develop and make sense of these sweeping changes. Developers, programmers, scientists, and technologists willmore than everbe required to drive forward the accelerating pace of change. There will also be a greater need for economists, lawyers, and policy makers who can interpret how governance, intellectual property, and society at large will have to adapt. While algorithms may automate decision-making, it wont be easy to replace leaders who can navigate this new fast-paced, intense change. At the end of the day, you may wonder if a machine could do your job. And the answer is that it could probably do some of it. And thats okay, because automation will free us up to do more of the thinking required to come up with whats next, perhaps with the help of a new robot friend or two. In this blog we welcome guest blogger Fredrik Hrn who will be speaking at the Innovation Tour Stockholm in March. Fredrik is an author and keynote speaker on business creativity, change and global business. In our business lives, were used to regularly upgrading our IT systems. But when was the last time you upgraded your mindset Im guessing your answer is rarely or never. Youre not alone. I spend a lot of time travelling the world delivering keynotes to all sorts of different audiences, and our mindset as well as our language 8211 is holding most of us back. Weve grown accustomed to new, disruptive technology, creating new markets and giving us new services and options in ways weve never considered or imagined. And that disruption has happened because someone chose to look at a solution or outcome differently. They changed their mindset. Im not suggesting we all need to become serial entrepreneurs, but our static, fixed mindset and the language we use to refer to the world around us is limiting our potential with new technology and tools. Take the internet for example. Years ago, everyone referred to web pages because thats how we thought of its structure. (Remember WAP). Today, we just see it as content, which the likes of Netflix, and a host of other companies are monetizing. Likewise, the rise and fall of early mobile phone companies had as much to do with their mindset as it did with their market share. Eriksson and Nokia looked at the mobile phone and thought, how much computing power can we put in a phone It was the wrong question. Apple said, how much of a phone can we put into a mini computer. The same thing is going on today. Drones would never have gained traction so rapidly if we had referred to them as micro helicopters because that kind of language and vocabulary automatically limits the way we think of their potential. By calling them drones (with no pre-existing frame of reference), we havent put them into a pigeon-hole. My point in telling you this is to make you aware that youre doing it. Just having simple awareness of the way we are thinking, the language we are using and the frame of reference we are imposing, can change things. It can help us look at the problems and desired outcomes around us with fresh eyes. Theres so much more Id like to tell you that I cant cover in a single blog, but it is something Ill be covering in greater depth at the upcoming OpenText Innovation Tour in Stockholm on 29 March. If youre interested in learning how to take the blinders off and apply new ways of thinking to your own work and personal life, Id love to see you there. You can register here. Fredrik Hrn has delivered more than 2,000 presentations in over 60 countries on six continents. He was voted Speaker of The Year in Sweden and selected as one of the 8220Swedens Top Ten Best Speakers Ever. Fredrik is a Certified Speaking Professional (one of 700 globally) as well as GSP Global (one of only 30 globally). He is the author of nine books, including The Idea Book, which was included in 8220The 100 Best Business Books of All Time8221. His latest book, 8220One World. One Company discusses what it means to be a truly global organisation. The research and analysis firm Ovum has released a report naming two OpenText products as leaders in web experience management also commonly known as web content management (WCM). The Ovum Decision Matrix: Selecting a Web Experience Management Solution, 2016-17 report cited OpenText TeamSite and OpenText Web Experience Management as market leaders because of their strengths in technology and execution. Here are strengths Ovum attributed to OpenText WCM solutions: Top-rated for maturity Strong roadmaps and long-term strategy Ease of use and interoperability Large portfolio of capabilities Ovum considers web experience management as a key element of digital transformation for todays enterprise organizations, and we at OpenText fully agree. Organizations need to attract, engage, and hold the attention of their customers through round-the-clock, connected digital experiences. While web experience management or WCM initially focused on websites, it now encompasses so much more: WCM, digital asset management (DAM), web analytics, social, mobile experiences, etc. Sophisticated enterprise solutions cover the entire customer journey, and connect with other key platforms for marketing automation, e-commerce, and customer relationship management. Market leaders not only score high in key capabilities but are also widely accepted as best-of-breed. Read more details in the report and take a look at OpenText WCM offerings. Have you looked at the desktop of the average customer service employee lately Even with unified communications and the consolidation of systems such as CRM and ERP, most desktops look more like a NASA command center than a helpful application to deliver a great customer experience. I have good newsand bad news. Lets start with the bad news your IT department has a long uphill journey to merge systems, unify the tools in use and reduce the chaos of customer data. The good news is that there are ways to provide agent guidance and overcome desktop application challenges that dont include a forklift upgrade to a single desktop application. But dont look for an easy trail to follow with the typical solutions on the market. Tools for guidance and automation are quite common from vendors the likes of OpenSpan (now Pega) and Cicero, but we find that todays contact centers struggle to prioritize these efforts for several valid reasons 8212 deployment and product complexity. In fact, in the report, These Overlooked Assistance Tools for Your Customer Service Agents Can Boost Productivity, Brian Manusama and Jim Davies of Gartner evaluated the complexity, deployment, vendor and ROI level for such tools. Heres is one of the tables in the report: Table 2. Technology Category Overview In laymans terms, I believe these tools are hard to configure, hard to use and hard to deploy. But why First, most of these tools are designed to be professional-service-revenue-generators and not happy-customers-that-use-it-generators. Second, your IT department doesnt want to deal with yet ANOTHER thing on the desktop to configure or install. This is exactly why the OpenText Qfiniti team has made Qfiniti Optimize, our agent desktop automation and analytics solution, native to the OpenText Qfiniti platform. If you8217re using another call recording and quality management solution, then let us show you our integrated WFO suite. If youre already using Qfiniti today, then most likely you have everything you need to push guidance and automation previously installed and ready to test. To show you exactly what this means, were inviting you to see how easy it really is. We call it the Qfiniti Optimize One-Step. One Step. Give us one broken application workflow and let us show you how to message, guide, automate and monitor the agents to better AHT, compliance and accuracy. One Team. Give us one team of agents and let us enable Qfiniti Optimize in a manner of minutes, to try the 8220One Process8221 steps to improve their efficiency. One Month. Allow that team to use the automation and guidance during a one month trial. Nothing to install, configured by you, and monitored by us. We think that youll like what you see, and the agents in your 8220One Team8221 beta group will like it too. Ive thrown dozens of pizza parties in my time for call center agents, but perhaps your beta team will throw you and IT a pizza party for a change. ApplicationXtender is now part of OpenText. Like you, weve always known that ApplicationXtender was a jewel within the Dell EMC Enterprise Content Division, but now that were part of OpenText, its great hearing this validation from our new colleagues as well. If youd like to know more about the ECD integration, we recommend you read Stephen Ludlows recent blog which will also point you to the recording of an interesting AIIM webinar. OpenText invests in products and technologies that have the opportunity to address new markets and opportunities. ApplicationXtender fits into this category, offering a quick-to-implement and easy-to-use solution for companies and departments that dont have the budget or IT support for a full-scale ECM implementation. As early proof of this commitment, we just launched the first service pack for ApplicationXtender 8.1: Certification Security for Microsoft Windows Server 2016, SQL Server 2016, and Microsoft Office 2016 Image Capture Supportability update and PDF rendering performance enhancements Microsoft Office Integration Supportability update Cumulative Patches If you are new to ApplicationXtender or havent moved to ApplicationXtender 8.x yet, you may want to know that ApplicationXtender is a scalable, cost-efficient document management solution, optimized for line-of-business content. With ApplicationXtender 8, weve started our mobile and cloud-first journey, with a long list of enhancements over previous versions. Take a look: Mobile-enabled, with an intuitive user interface, no plugins required Cloud-ready, for public, private or hybrid cloud deployment Easy to learn Users can stay in their familiar business applications. They can easily view content without invoking the application that created them Rapid to deploy, requiring minimal IT involvement Based on open standards such as RESTful Services and HTML5 Available in English, German, Simplified Chinese, Brazilian Portuguese, Spanish, French, Italian Were excited not only about this release of ApplicationXtender, but its future as well Learn more about ApplicationXtender here. Existing customers current on maintenance can access the latest release of the software by visiting the Dell EMC Support site. Many companies today are beginning to embrace the fourth industrial revolution where hyper connected production and supply chain environments will transform companies into digital businesses. These latest disruptive technologies can be broadly split into three categories. Firstly, new networks such as 5G mobile networks, Internet of Things related platforms, and other cloud-based network infrastructures. Secondly, new types of devices being connected to these networks, namely 3D printers, advanced robotics, drones and, of course, Internet of Things devices. Thirdly, new types of information coming off of these connected devices, data which can be archived and analyzed to obtain deeper insights into what is happening across an end to end supply chain. To understand how new digital transformation initiatives could affect supply chain operations, OpenText recently commissioned the analyst firm IDC to conduct a survey in this area. We had a great response to the survey with cross industry and cross region insights which I will be sharing via several blogs over the next few months. I am only going to share one key statistic from the new study here, and that is from the 250 companies surveyed, 56 said they had already appointed a Chief Digital Officer. We asked IDC to test a specific hypothesis to see whether new digital technologies would lead to new supply chain transformation initiatives. If true, then it presents an opportunity for companies to consider outsourcing their B2B integration requirements while they focus on deploying their new digital projects. As part of the survey, we obtained the latest adoption patterns on new digital technologies, such as drones, IoT and wearable devices and we will share these and other findings from this interesting study over the coming months. There are five disruptive technologies that are gaining more coverage in the industrial media than others at the moment, drone-based technologies, 3D printers, wearable devices, advanced robotics and the Internet of Things. Our new IDC study looked at adoption rates for these technologies and many more technologies such as machine learning, especially in relation to supply chain operations. Why are these five technologies getting more coverage than other disruptive technologies Well firstly all of the aforementioned technologies are being targeted at both the consumer and enterprise space, so for example you can purchase a 3D printer or robotic hoover for the home, and similar technologies are starting to be introduced to the enterprise. This is not the first time that consumer-based technologies have entered the work environment. Over recent years CIOs have had to adjust their corporate strategies to support bring your own device based technologies brought into the enterprise by employees. So how are these five disruptive technology areas being deployed across the enterprise today Drone Based Technologies This technology has been getting a lot of coverage in the press in recent years, all for the wrong reasons. The drone device market has been impacted by various lobbying groups concerned by their safety and of course privacy as they fly across city centres. Local governments have been quick to establish no fly drone zones over cities around the world, even before the economic benefit of these devices can be properly determined. Companies such as Amazon and their Prime Air drone has got the most press coverage with their drones which can deliver small packages to consumers. This last mile delivery of packages is an increasingly important area of development for third party logistics providers. DHL is one of the first 3PL providers to leverage this technology to deliver medicines to remote islands in the Far East where there is not enough space for traditional aircraft runways. There are initiatives underway to define air corridors for air-based drone devices, but of course drones dont have to be limited to the air. Starship Technologies for example has developed a small autonomous vehicle that has a payload capacity to carry two shopping bags. The intention is that this small vehicle can deliver shopping ordered by a consumer and deliver to their home address. But what if you could use the same technology to deliver small components from automotive suppliers located on a supplier park near to a major automotive OEM Supplier parks are being established in all the major automotive hubs around the world today and these types of autonomous drone devices could help to streamline the delivery efficiency of parts to car manufacturers in support of their Just-In-Time production environments. Drone based technologies are still relatively new, however they offer some unique capabilities to support todays production and aftermarket retail sectors. Audi for example are starting factory tests of drones to deliver parts from inventory locations to trackside for fitting to vehicles. 3D Printing Technologies 8211 3D printing technologies are not new and in fact much of the early research into this area actually started in the early 19908217s. Back then it was known as stereolithography or rapid prototyping, both terms being used to describe the layer by layer curing of plastic based materials to create a 3D object. Today, the technology is being developed at a rapid pace, not just with the printing technology but the materials used as part of the printing process. From an automotive production point of view, extensive research is being undertaken in the use of metal-based 3D printing processes as these offer the greatest advancement in terms of both reducing production times and increasing customer satisfaction in the aftermarket service sector. On the production side, manufacturers such as VW Group are already producing 3D metal parts, initially on concept cars being exhibited at motor shows such as Geneva. 3D printing is actually transforming the design and engineering of tomorrows vehicles as more and more parts are being identified for design for replacement. So for example if a car goes in for a service and a broken support bracket needs to be replaced, rather than ordering a new bracket from a supplier, the replacement bracket can be 3D printed in the dealer service centre and then fitted to the car being repaired. This introduces the concept of the zero length supply chain, where parts can be 3D printed on demand and no 3PLs are involved in the delivery of replacement parts. This is likely to transform the automotive aftermarket service sector. One manufacturer, Local Motors in North America is pushing 3D printing technologies to its limit by manufacturing an entire vehicle using 3D printing processes. Local Motors could be considered as an automotive industry disruptor in a similar way to Tesla Motors. Whereas Tesla has cornered the market in the premium electric vehicle market, Local Motors looks set to transform the modular construction of vehicles using new 3D printing technologies. Wearable Technologies In recent years there has been a trend to develop mobile apps for enterprise smart phones and tablet devices however now there is an increasing trend to develop apps for wearable technologies as well. The adoption of wearable technologies in the consumer sector has grown exponentially over the past couple of years. Technologies such as Apples Watch, Microsoft HoloLens and Google Glass have been getting the most attention from the enterprise and this has been driven by a need to provide employees with digital product information any time, any place or anywhere. Apple Watch is relatively new to the market and enterprises are still learning how this technology could benefit production and supply chain operations. The ability to view information relating to B2B transactions such as purchase order status or Advanced Ship Notice delivery status could transform the delivery and monitoring of such transactions across a business network. For example being able to act upon an undelivered ASN before it impacts downstream production processes, could be of immense benefit to a company. In addition using mapping apps to track shipment deliveries etc could help to increase the level of end to end visibility across a supply chain. More info on this in an earlier blog. Microsoft HoloLens, using augmented reality technology overlaid across a real world environment, could transform collaborative review processes. For example not just at the design stage of a new project but also across retail distribution networks where advanced features of a new vehicle can be demonstrated to potential buyers. Volvo Cars announced a partnership with Microsoft to install HoloLens across their dealer networks to allow potential buyers of their cars to visualize and experience the various safety features of their vehicles. To learn how HoloLens could be used for visualizing information flowing across our Business Network, take a look at this blog. The one piece of technology that obtained the most interest when it was launched two years ago was Google Glass. Even though version one was retired by Google in 2015, Version two is rumoured to be released in the very near future. Glass has the ability to transform how for example production workers access digital assembly information or how service technicians access repair information. VW announced in December 2015 that they were deploying Glass to production workers in one of the factories, providing them with the ability to view assembly drawings, assembly videos and other product specific digital information within the Glass device. This allows workers to access any digital asset related to the assembly of a vehicle. Devices such as Glass will transform the role of the warehouse picker who can be guided to part collection points using maps and other location specific information which can be presented in their Glass device, keeping their hands free at all times. Advanced Robotics Technologies Over the past few years, Google has acquired eight robotics companies including the infamous Boston Dynamics, a leading developer of advanced robotic devices for the US military. Google has been applying their robotics research towards production environments and in the future it is possible that Google may develop an operating system specifically targeted towards managing production robots. In fact, Google is already working closely with Foxconn, a leading contract manufacturer in the high tech sector, to replace up to a million manual workers across their Chinese production plants with advanced robots known as Foxbots. One of the key drivers for this robotics research is to try and develop more intelligent robots that can not only think for themselves but also sense their surroundings in a more accurate manner. Another leading robot manufacturer, Rethink Robotics, developed the Baxter robot to try and transform production line operations. Traditional single arm robots normally require a safety cell to work within so that workers on the shop floor dont get injured. Baxter meanwhile has proximity sensors placed in both of its arms so that if anyone approaches Baxter then it can shut down immediately. The area of artificial intelligence is going to further develop the advancement of industrial robots and when combined with the connected nature of the Internet of Things, production lines are going to become increasingly automated, self-sensing and more responsive to changing production requirements. The Internet of Things if there is one disruptive technology that is getting the most interest from the industrial manufacturing sector, it is the Internet of Things (IoT). IoT or the Industrial Internet, Internet of Everything, Internet Plus etc all exist to achieve the same thing, namely to provide a way for billions of connected devices to be able to transfer gigabytes of data with Big Data repositories where trends can be analysed and reported upon. The IoT will transform the 360 degree view of information and visibility of physical shipments moving across end to end supply chains. RFID technologies have been used for over twenty years, with mixed success in terms of adoption across the manufacturing industry however the IoT gives RFID a new sense of purpose and further investment in RFID technologies is now taking place to support IoT initiatives. IoT is also driving significant merger and acquisition and consolidation activities across the high tech sector, with a significant amount of MampA activity taking place in the semi-conductor sector. IoT is transforming industries, business processes and providing companies with significant operational benefits. The supply chain stands to benefit considerably from the IoT and there are three immediate areas where IoT can add value to a supply chain environment. To find out more about these three use cases, please take a look at an IoT webinar with the lead IoT analyst from Gartner late last year. All five technologies that I discussed in this blog post will eventually find their way into more digital supply chains, as depicted by the diagram above. Key to the success of these future digital supply chains will be to establish an end to end 8216digital backbone8217. B2BEDI networks will evolve into more intelligent business networks where connected devices can share structured and unstructured information in a seamless manner with backed enterprise systems and Big Data repositories. OpenText is continually investing in our Business Network and my previous blog post highlighted some of the recent enhancements we have made to our Business Network. I will discuss further enhancements in the near future. OpenText has a broad portfolio of Enterprise Information Management solutions to help enable the digital business. One thing8217s for sure, B2B integration will be at the heart of these digital transformation initiatives and I will share some proof points on how this will be achieved in future blog posts along with discussing the type of supply chain transformation initiatives being undertaken. If you would like to learn more about the IDC study then I will be presenting key findings at our series of European Innovation Tour events during the second half of March 2017. If you havent registered yet then please click here. For the last 19 years, OpenText Enterprise World has grown to become a major event in the industry. And 2017 marks a new chapter in our premier events history. This years conference will be unlike any before We have prepared an extraordinary event that will offer insight into the skills, tools and directions that businesses require to be successful in the age of digital. Homeward Bound We couldnt be more excited to bring the conference home to Canada. From July 11-13, 2017, we will be at the award-winning Metro Toronto Convention Centre in the heart of downtown Toronto. Whats New at this Year8217s Enterprise World This year, we designed an entirely new experience for attendees with four customized conferences under one roof to meet individual business needs: OpenText User Conference addresses specific uses and applications of the OpenText platform, highlighting Customer Experience Management, Business Network, Enterprise Content Management, Business Process Management, Analytics and Discovery. OpenText Industry Conference identifies and explores the trends impacting the Financial Services, Life Sciences, Public Sector and Energy amp Engineering industries OpenText Partner and Technology Conference incorporates tracks for both traditional OpenText partners as well as a brand new opportunity for start-up technology companies to showcase their innovations From the onsite expo to the technology pavilion, OpenText Enterprise World 2017 immerses you in the digital trends impacting businesses across the globe: Engage in 175 breakouts, product demos and informational sessions to get the knowledge you need to digitally transform your business Connect with OpenText executives, industry leaders and peers to discuss the best practices that will lead your company to success Discover the strategies, tactics, and tools to digitize you organization Gain insight into the trends and drivers that are transforming business for a competitive advantage Whatever your path to digital transformation , OpenText Enterprise World is the place to be. If you havent registered, what are you waiting for Get to it and Register We cant wait to welcome you to the future. Todays digital disruptors make headlines across the sectors with sweeping changes in data management, analytics, and customer experience. A wave of change is rolling in as organizations automate the way customers buy, the way suppliers fulfill orders, the way manufacturing happens, and more. As customers and business professionals, we are witnessing how digital transformation is restructuring the face of business and, ultimately, our world. Jumping the information hurdle An initial challenge for large organizations moving towards a digital future is getting a handle on the terabytes of information and content generated by employees and systems each week, along with the information collected from websites and contact centers. These volumes add up to far more data than any human could read, process, and fully understand. And, on its own, this information is of no use we have to be able to use it to generate value, improve service, and increase customer satisfaction. Without a doubt, information holds intelligence and your ability to get to that insight is what helps you to compete. To that end, here are six thoughts on charting a digital course for your business: Increase your competitive preparedness. Digital transformation can help your business quickly adapt to shifting customer demands, making it possible to compete with old and new rivals. Use a digital approach for a big win. The ability to go digital can level the playing field for some businesses, allowing them to have a huge impact on established markets, companies, and brands. What you may not have been able to do manually, or at scale, you can launch into with a digital approach. Gain an advantage with analytics. Sticking with out-dated methods of managing and analyzing data, keeping processes manual, and only operating at human speed puts your business at risk of being outperformed by competitors. You can regain your advantage by implementing intelligent systems to detect and analyze predictive trends. Unlock the value of information you already have. By using data and information analytics with content and process management technologies, you can uncover valuable digital breadcrumbs. This insight can help your business to make intelligent changes to create products that better suit customer requirements, improve organizational efficiencies, and implement self-regulating business processes that save time and money. Use automation as a differentiator. Automating tasks that previously required human intelligence can now take place using digital processes. Consider the way Tesla Motors releases over-the-air updates to improve the functionality of their electric cars, just as if you were downloading mobile phone software. Not only are owners spared a trip to the garage, but Tesla cuts the expense of scheduling and managing customer visits. Create a digital culture in your organization. Dont go digital for digitals sake. Adopt a well-planned strategy to understand where digital can deliver the best benefits for your business, and start there. Let this go hand-in-hand with fostering a cultural change in your organization that acknowledges how employees may view the impact of a digital-first approach on their own roles. To explore how to move forward with your digital transformation, take a look at how OpenText Release 16 enables companies to manage the flow of information in the digital enterprise from engagement to insight. On February 2, I had the good fortune to participate in a very interesting webinar hosted by AIIM. Inspired by the new union of OpenText and Documentum, the event brought together a variety of experts to discuss what the pairing means to customers of both, the partner network, and the industry in general. And the interest was certainly there registration numbers were some of the highest AIIM has ever seen. Well, we covered what we set out to, and more The roundtable discussion and subsequent QampA session were wide-ranging and dynamic, addressing the concerns of the customer base and future product integration plans, but also delving into a wide open sharing of views around the present and future state of ECM and the skills that organizations are going to need in order to be successful. If you didnt get the chance to attend the webinar, then setting aside some time to listen to the webinar-on-demand would be 60 minutes of your time well spent. Regardless of your current solution provider or your role in ECM, theres some thought-provoking perspectives on topics like the difference between ECM and Content Services and the kinds of technology and business competencies an organization needs to have or develop in order to embrace this shift toward content services. I hope you enjoy it as much as I did. Finally, please join us on February 14 as AIIM Chief Evangelist John Mancini and I connect once again to present Next-Gen Information Management Succeeding in a New Era. Well be examining the emerging age of Content Services and what that means to the traditional concept and practice of ECM. Sit in to gain valuable insight into the changing definition of ECM and learn the next steps that will allow you to prepare for the future while maximizing your current investment. Heres hoping everything OpenText and Documentum do together in the future is as great as our first webinar Why do you purchase and implement a Digital Asset Management (DAM) platform in the first place If youre like me when I ran the content management team at another company, it was originally to control the flow of approved images to the companys online presence. We were revamping the website and eCommerce platform and a key part of the project was to improve the images used, and to make sure that they were both brand and safety compliant. It didnt take long for the word to spread that we now had a single safe source for brand approved images. Soon we were talking to other groups in the company, and even our dealer network about how they could contribute to, and access, the DAM. Instead of just storing the images selected for use on the website we were soon storing every picture from a product photo shoot, then came interest from the company archives. In the space of eighteen months we had passed one million assets and over eight-thousand users accessing them. But the most interesting part was the way that the DAM became the source for applications and use cases that we had never considered. We had developed a way to create lightweight 3D models of our products, and started storing the source files for those on the DAM too. Suddenly the DAM was the source driving Augmented Reality proof-of-concept innovations, being used to populate digital signage at dealer showrooms, as well as training, facilities planning, trade shows, coffee table art books, calendars, licensed merchandise, and more. At the point where I left the company we had recorded sixteen different use cases for the content stored in the DAM, and Im sure theres even more now. The thing is, I was far from alone in witnessing how a good DAM platform can be used in different. powerful ways. Since joining OpenText Ive seen other uses, such as: Media companies who use their DAM to deliver DVD packaging and advertising banners that automatically resize and place the correct logos and text based on the intended markets and distribution channels. Drinks companies where the DAM is a central component of their high-profile sports sponsorships programs A rail company that uses the DAM to manage rail inspection videos from cameras mounted on the front of locomotives An aerospace engine company that uses its DAM to store and analyze images of parts from any engine involved in an accident So how are you using your DAM platform Join us on Wednesday February 15th for a webinar on how to Unlock New Potential (and ROI) From Your DAM. Click here to register One of my favorite discussion topics with OpenText WFO customers and other contact center professionals is about the internal brand perception of the contact center within any organization. Contact center brand perception Yes, exactly. Every enterprise contact center is perceived differently by other business units and C-level executives depending on how the company approaches its customers and markets. Is the company strictly bottom-line driven, wringing every last dollar out of its budgets in order to maximize profits Or is the company customer-centric, doing everything it can to improve customer service in order to compete effectively in the marketplace I love talking about this at customer meetings and industry events because we all know the contact center holds the key to vast and rich customer information, exactly the kind of customer knowledge that every department and every executive should want to understand in some form or another. Better business decisions are made when more is known about customer preferences, behaviors and opinions. So why is it that the contact center is more often perceived as a cost-center rather than a customer experience leader Why are we constantly tasked with delivering better service, hitting higher sales targets, scoring higher customer satisfaction responses but with ever-tightening personnel resources and budget dollars Why is the contact center constantly tasked with delivering better service with ever-tightening personnel resources and budget dollars I invite you to register now for a webinar on February 23 when Ken Landoline, Principal Analyst for Customer Engagement at Ovum, and I will explore this issue that Im so passionate about. Make no mistake: this is an internal brand perception issue. But we will approach the discussion from a very practical point of view, offering you specific tips on how to secure greater investment and ensure organizational mindshare. In this webinar we will share proven methods about how to get more in order to do more in your contact center: 8211 Learning what KPIs matter most, identify, provide and relay metrics that matter 8211 Setting up your dashboard, quickly identify information to make real time decisions and predict behavior 8211 Becoming an indispensable resource, understand and coordinate contact center goals with others in your organization With this actionable information in hand, you can then manage or influence up and be the agent of change who helps evolve the internal brand perception of your contact center from cost center to value center. I look forward to you joining us at this webinar. Doing More with Less 3 Tips to Gain Budget and Mindshare for Your Contact Center Webinar Date: Thursday, February 23 Time: 2:00 PM ET 1:00 PM CT 12:00 PM MT 11:00 AM PT Register NowOpenText Trading Grid for Excel Are you looking for an easy and inexpensive way to exchange electronic purchase orders and invoices with your small suppliers Supplier portals are widely used to meet this requirement, but aren8217t popular with suppliers because they have to rekey data into different portal sites. Our Microsoft Excel adapter offers an alternative to the traditional supplier portal approach. Suppliers can work directly in Excel to create, send and receive electronic Purchase Orders and Invoices. There is no need to tab between different websites, no passwords or challenge questions to remember and no rekeying of data. The Excel adapter is easy to install and run. After registering online, your suppliers can download a lightweight plug-in. The plug-in installs additional tabs onto the Dynamic Ribbon Bar within the Microsoft Excel application. Then you are ready to start exchanging Purchase Orders and electronic invoices. Your suppliers already know how to use it, because it is the same familiar spreadsheet application that they use every day. Det er så enkelt. Electronic Purchase Orders Buyers create a purchase order in their ERP or e-procurement system and send it to OpenText in EDI, XML or native ERP format. We convert it into an Excel file, then store it in our Cloud-based file system. When the supplier clicks on the Receive POs button within Excel, the file is downloaded to their machine. Electronic Invoices Suppliers can create an invoice from scratch or auto-populate fields based upon the original Purchase Order. Once completed, the supplier simply hits the Send Invoice button within Excel and the file is uploaded. We translate the format for transmission into the buyers Accounts Payable application. Edit, Copy, Paste, Save and Print Suppliers can edit, copy, cut, paste and format Purchase Orders and Invoices just as they might any other Excel workbook. The files can be saved locally to keep a record of any transactions or exported into a comma-delimited file and users can format the workbook for printing if they need a hard copy. Contact Us Call our team of advisors on 44 (0)1772 646010 or click here to discuss your requirements.